Where does our booking stand with regards to COVID-19 outbreak?
As with all holiday bookings, we strongly advise that you take out a holiday insurance policy that provides you with suitable cover. This should include provision for cancellation due to COVID-19. If your holiday falls within dates of the Government’s current restriction you will be entitled to one of the following; relocate your booking to alternative dates, receive a voucher for the amount paid to be used on a future stay (valid for 12 months) or receive a full refund less a £30 administration fee.
What happens if the Government restrict households staying together?
If the Government allow for holiday homes to reopen but unfortunately advise that different households are not to stay in the same premises, this unfortunately does not entitle yourselves to the options mentioned above, as it is your personal situation that is preventing yourselves from staying, not a Government restriction on holiday homes. In this instance we would refer you to your travel insurance and will do as much as we can to support your claim, alternatively we are more than happy to ask the homeowner if they would allow yourselves to move your booking, however this is at their discretion.
What happens if I need to cancel my holiday?
As always, we would look to make your dates available and resell. If successful in this, we will be able to refund the amount paid, less a £30 administration fee. While completely at an owners discretion, we may be able to ask to move your holiday to a more suitable date. If your holiday falls within dates of the Government’s restriction you will be entitled to the options mentioned above.
What are we doing to reduce the risk to guests?
Barefoot Retreats has adopted several company-wide policies in an effort to the reduce risks that are posed to guests and our staff. This can be seen in the application of stringent codes of ‘best practise’ that complies with the NHS guidance relating to sanitising and isolating staff with all homeworking for the immediate future. At this time we have not had any confirmed cases, these measures are precautionary in nature and we are looking to be pro-active, ahead of any instances of COVID-19. Other measures include; professional chemical washing of all white linens, comprehensive cleaning procedure for changeovers, extra resources for staff so that they can carry out tasks in a safe manner.
The guest’s responsibilities?
To help us with the challenges posed, we are asking for good communication between ourselves and our guests. Should you become symptomatic prior to a stay (see NHS guidelines for specific details), we ask that you do not travel and update us with your situation. If you are already in a property or, following a recent stay, and have started to show symptoms, we ask that you let us know so that we can take the appropriate to deep clean the property and you return home immediately. The most recent guidance can be found at https://www.nhs.uk/conditions/coronavirus-covid-19/ & https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance or https://www.gov.uk/coronavirus
We have put together a list of the pubs and restaurants currently offering takeaway service throughout the current Government lockdown and will continue to update this throughout the coming weeks.
Please click here to view the full list.