Frequently Asked Questions

Where does our booking stand with regards to COVID-19 outbreak?

*Please note that we are not able to welcome guests to stay prior to 12th April 2021 due to the National lockdown*

As with all holiday bookings, we strongly advise that you take out a holiday insurance policy that provides you with suitable cover. This should include provision for cancellation due to COVID-19.

If your holiday falls within dates of a Government national restriction (where no one is permitted to stay overnight anywhere other than their home) you will be entitled to one of the following; relocate your booking to alternative dates, receive a voucher for the amount paid to be used on a future stay (valid for 12 months) or receive a full refund.

Please refer to our terms and conditions for any queries regarding the refunding of your payment.

Following the introduction of the Tier System during 2020, if you are required to cancel your booking should your address fall into a Tier 1 or Tier 2 restriction, this will follow our typical cancellation terms. We would do our utmost to resell your holiday dates and should we be successful, you would be entitled to a refund of the amount paid less a £30 administration fee. In the unfortunate event that we are unable to resell your holiday dates, no refund would be offered, and we would refer yourselves to your travel insurance, we can provide any additional information to support your claim. To assist, we would be in the position to enquire with the homeowner if they would be willing to allow yourselves to relocate your booking to alternative dates at the property you have booked, however this is totally at the homeowner discretion, therefore this may not be an agreed option. If your holiday dates fall within a period whereby either Norfolk or your address are located within a Tier 3 or Tier 4 restriction, you would be entitled to the same three options as if it were a national lockdown, (assuming the tiers remain as previously outlined)

What happens if the Government restrict households staying together? 

If the Government unfortunately advise that different households or groups of a specific number are not to stay in the same premises, this unfortunately does not entitle yourselves to the options mentioned above, as it is your personal situation that is preventing yourselves from staying, not a Government restriction on travel. In this instance we would refer you to your travel insurance and will do as much as we can to support your claim, alternatively we are more than happy to ask the homeowner if they would allow yourselves to move your booking, however as previously stated this is totally at the homeowner’s discretion, therefore this may not be an agreed option.

What happens if I need to cancel my holiday?

As always, we would look to make your dates available and resell. If successful in this, we will be able to refund the amount paid, less a £30 administration fee. While completely at a homeowner’s discretion, we may be able to ask to move your holiday to a more suitable date.

What are we doing to reduce the risk to guests?

Barefoot Retreats has adopted several company-wide policies in an effort to the reduce risks that are posed to guests and our staff. This can be seen in the application of stringent codes of ‘best practise’ that complies with the NHS guidance. At this time, we have not had any confirmed cases, these measures are precautionary in nature, and we are looking to be pro-active, ahead of any instances of COVID-19. Other measures include; professional chemical washing of all white linens, comprehensive cleaning procedure for changeovers, extra resources for staff so that they can carry out tasks in a safe manner.

The guest’s responsibilities?

To help us with the challenges posed, we are asking for good communication between ourselves and our guests. Should you become symptomatic prior to a stay (see NHS guidelines for specific details), we ask that you do not travel and update us with your situation. If you are already in a property or, following a recent stay, and have started to show symptoms, we ask that you let us know so that we can take the appropriate to deep clean the property and you return home immediately. The most recent guidance can be found at https://www.nhs.uk/conditions/coronavirus-covid-19/ & https://www.gov.uk/coronavirus 

We do our utmost to be as flexible as possible, however the change of typical arrival and departure days are at the discretion of the homeowner.

Unfortunately we cannot allow a Sunday departure at our properties, however please do contact the reservations team as they are more than happy to check your specific requirements with the homeowner.

Typically the majority of our properties allow two dogs as standard, however there are some that are restricted to one only. Please note that this is stated in the ‘At A Glance’ section. Dogs are typically charged at £25 per dog per stay, however we do have some properties where dogs are charged at £50 per dog per stay.

Please note that dogs are not permitted in the properties unattended unless they are in a crate. They are also not permitted upstairs, into any bedrooms or onto any of the soft furnishings in the property.

Yes, all of our properties must have at least one hairdryer.

Check in is from 4pm and check out is at 10am. If you request an early check in, we will do our utmost to ensure the property is ready however we cannot guarantee this. We can of course contact you on the day of arrival to advise if the property is ready sooner.

We offer a minimum of three nights as standard, however if you have a late enquiry our dedicated reservations team will happily speak to a homeowner to see if it could be considered.

Yes all properties that allow infants will have a travel cot, highchair and stairgate. Please note we provide the travel cot sheet, additional bedding would need to be brought with you.

We provide a starter pack of logs and kindling for all bookings between 1^st October and 1^st April.

Your access and directions with the necessary keysafe and alarm codes is sent through once you have paid the final balance of your booking.

Some of the properties have coffee machines, this is not a mandatory item on our inventory. We do state online if the property offers a coffee machine, please note we do not provide the beans, coffee or pods for these.