Can we check-in/out on different days?
We do our utmost to be as flexible as possible, however the change of typical arrival and departure days are at the discretion of the homeowner.
Can I arrive or depart on a Sunday?
Unfortunately we cannot allow a Sunday departure at our properties, however please do contact the reservations team as they are more than happy to check your specific requirements with the homeowner.
How many dogs are allowed?
Typically the majority of our properties allow two dogs as standard, however there are some that are restricted to one only. Please note that this is stated in the ‘At A Glance’ section.
Is there a hair dryer at the property?
Yes, all of our properties must have at least one hairdryer.
What time is check in and check out?
Check in is from 4pm and check out is at 10am. If you request an early check in, we will do our utmost to ensure the property is ready however we cannot guarantee this. We can of course contact you on the day of arrival to advise if the property is ready sooner.
Do you offer a 2 night stay?
Only at Palmers Lodge, Palmers Folly and South Lodge.
Do you supply a travel cot, high chair and stairgate?
Yes all properties that allow infants will have a travel cot, highchair and stairgate. Please note we provide the travel cot sheet, additional bedding would need to be brought with you.
We provide a starter pack of logs and kindling for all bookings between 1st October and 1st April.
How do I access the property?
Your access and directions with the necessary keysafe and alarm codes is sent through once you have paid the final balance of your booking.
Is there a coffee machine?
Some of the properties have coffee machines, this is not a mandatory item on our inventory. We do state online if the property offers a coffee machine, please note we do not provide the beans, coffee or pods for these.